RETURN POLICY

 

Under following conditions, Countywide Beauty Supply will provide high satisfaction return service.

1. Purchased merchandise must be in original condition, same as brand new.

2. Final sale, Clearance, Event sale item are non-returnable.

3.Exchange, Refund must be made within 7 days from the date customer receives product

4. The original shipping cost is non-refundable.

5. Full Refund by STORE CREDIT

Ineligible Merchandise

Unfortunately, we cannot accept returns or exchanges of certain items, including:

• “Clearance”, “Final Sale”, “Discontinued”, “Super Sale”, and “Mega Sale” merchandise

• “Buy One Get One” merchandise

• Cosmetics

• Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)

• Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.)

Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return, exchange, or store credit.

How to get exchange or refund

Step1. Contact our online department by e-mail which is included return reasons and pictures if there is manufacturer defect on merchandise (pengpendbeauty168@gmail.com)

Step2. Send the merchandise to us. When we get the items, we’ll process refund or exchange service. The original shipping cost is non-refundable

NOTE: If the packaging or product has been damaged, please do not send it to us. There will be extra charge for re-shipping the items.

If anything is unclear or if you have a special circumstance, give us a shout!

• Call us at 929-282-8556

• Email us at :pengpendbeauty168@gmail.com